Chapter One

The Virtual Assistant: What To Expect

As we have already discussed, the definition of a virtual assistant varies depending upon to whom you are talking. As a result, your role as a virtual assistant will largely be determined by your skills, what services you want to offer as a virtual assistant, and your own definition of a virtual assistant.

For example, some virtual assistants believe that providing consulting marketing consulting, for example is all a part of their job description while others staunchly believe that those offering such specialized skills as marketing consulting should advertise themselves as marketing consultants.

Because every virtual assistant has her own skill set, every virtual assistant offers her own unique list of services. Following is a list of tasks that virtual assistants often complete for their clients:

  • Word processing
  • Data entry
  • Transcription
  • Preparing invoices
  • Answering emails
  • Bookkeeping
  • Travel planning
  • Event planning (i.e. meetings or conferences)
  • Desktop publishing (i.e. creating brochures or newsletters)
  • Internet marketing
  • Online research
  • Answer phones (the client will have her phone lines directed to your phone number)
  • Create databases
  • Maintain databases
  • Make appointments
  • Keep track of mail
  • Send and/or receive faxes
  • Proofreading
  • Prepare mailings (including marketing materials, holiday cards, thank you notes, etc.)
  • Write and send follow-up letters
  • Maintain and update the business Web site
  • Create reports
  • Customer service
  • Paralegal services
  • Make online purchases
  • Transcribe voicemail messages
  • Prepare job ads and post them online
  • Schedule interviews and other appointments
  • Edit documents
  • Manage contacts
  • Bulk mailing
  • Pay bills

  • Next: Virtual Assistants And Specialized Responsibilities

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